My wife just shared this with me – an email she got back from the Lego company
Thank you for getting in touch with us about your replacement LEGO® pieces.
I’m sorry to hear your LEGO pieces need replacing. We get to play with LEGO sets all day long (the best job in the world?), so I know that sometimes a piece wears out or gets lost.
That’s why I’ve asked for a replacement piece to be sent out to you. We always try to match the color you want, but sometimes stocks run low, so we might have to send you a different one. Unfortunately part# 4498712 is licensed and was not included with this request.
Although we usually ask people to pay for replacement pieces, I’m sending this one for free – so now you can get building and have fun!
Your replacement parts will be shipped from our facility in Denmark. Please allow 7-10 business days for delivery.
Thanks again for contacting us. We are always pleased to receive feedback from LEGO fans! If you could take a moment to complete a four question survey by going to the link below, it will help us make sure we are providing the best customer service to you.